01. Introduction
RadCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our radiology exam preparation platform and related services (the "Service"). Please read this privacy policy carefully. By using the Service, you consent to the practices described in this policy.
02. Information We Collect
Personal Information
When you register for an account, we collect:
- Email address
- Username
- Password (stored in encrypted form)
- Phone number (optional, for account recovery)
Usage Data
We automatically collect certain information when you use our Service:
- Study progress and performance data
- Questions answered and accuracy metrics
- Session duration and activity patterns
- Device information and browser type
- IP address and general location
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy governs how they handle your payment information.
03. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Track your study progress and performance
- Process subscriptions and payments
- Send important account notifications
- Provide customer support
- Improve our Service and develop new features
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure platform security
04. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party companies that help us operate our Service (payment processing, email delivery, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
05. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
06. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal compliance or legitimate business purposes.
07. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where applicable
08. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. We use Google Analytics to understand how users interact with our Service. You can control cookie settings through your browser preferences.
09. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: support@radcoreqbank.com