01. Introduction
RadCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our radiology exam preparation platform and related services (the "Service"). Please read this privacy policy carefully. By using the Service, you consent to the practices described in this policy.
02. Information We Collect
Personal Information
When you register for an account, we collect:
- Email address
- Username
- Password (stored in encrypted form)
- Phone number (optional, for account recovery)
Usage Data
We automatically collect certain information when you use our Service:
- Study progress and performance data
- Questions answered and accuracy metrics
- Session duration and activity patterns
- Device information and browser type
- IP address and general location
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy governs how they handle your payment information.
03. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Track your study progress and performance
- Process subscriptions and payments
- Send important account notifications
- Provide customer support
- Improve our Service and develop new features
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure platform security
04. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party companies that help us operate our Service (payment processing, email delivery, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
05. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
06. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal compliance or legitimate business purposes.
07. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where applicable
08. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. We use Google Analytics to understand how users interact with our Service. You can control cookie settings through your browser preferences.
09. Advertising
RadCore is supported in part by advertising, which helps us keep our subscription prices low. We work only with a limited, vetted set of partners — primarily independently led and owned radiology private practices — along with organizations relevant to the radiology community, and we serve their ads directly from our own systems.
We do not use third-party advertising networks. We do not sell or share your personal information with advertisers, advertisers do not place their own tracking cookies through our Service, and we do not use your personal study data or performance to target ads to you individually. Advertisements are shown to users generally, not based on profiles of your health information or study activity.
Ads may link to a partner's own website. If you choose to click an Ad, it opens that partner's site in a new tab, and that site is governed by its own privacy policy. We encourage you to review the privacy practices of any third-party website you visit.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: support@radcoreqbank.com